Shop Terms and Conditions

Delivery, refunds and exchanges

We aim to dispatch goods within seven working days of receiving your order.

A charge for postage and packing is added to your order before checkout, and is calculated by the weight and size of the items ordered.

We operate a 14 days refund and exchange policy. Resources must be sent back within 14 days for a refund (excluding postage & packing). Faulty goods will be exchanged free of charge on receipt of the faulty item at our Child Bereavement UK Head Office:

Child Bereavement UK
Unit B, Knaves Beech Way
Knaves Beech Industrial Estate
Loudwater
Buckinghamshire
HP10 9QY

How we manage your personal data as a customer

We promise to always keep your details safe, and we will never sell or swap data with third parties.

For more information please see our Privacy Policy.

Purchase Orders

Our online shop is usually the quickest way for you to purchase our resources. However, we can accept purchase order payments for orders of £100 or more, from organisations such as schools, hospitals, bereavement support services or businesses.

We aim to dispatch goods within seven working days of receiving your order.

Contact us

For all enquiries about our shop, please email [email protected] or call us 01494 568 917.

Latest

What is grief?

Watch our short animated film which explains how people grieve, the feelings and challenges you might experience, and what can help.
Thomas

Thomas, aged nine, took part in Jog on January to raise funds in memory of his father, who died when Thomas was five months old.
Could you be a Child Bereavement UK Trustee?

We have two vacancies on our Board for members with expertise in finance and fundraising.
North Downs Challenge

Guildford | 10km, 25km and 50km options

What is grief?

Watch our short animated film which explains how people grieve, the feelings and challenges you might experience, and what can help.
Thomas

Thomas, aged nine, took part in Jog on January to raise funds in memory of his father, who died when Thomas was five months old.
North Downs Challenge

Guildford | 10km, 25km and 50km options
Kent Downs Challenge

Maidstone | 10km, 25km and 50km options
Y Not Festival

Pikehall | Derbyshire | 1-4 August
South West Coast Challenge

Exmoor | 10km, 25km and 50km options
London Summer Walk

London | 10km, 25km and 50km options
Thames Bridges Trek

London | 10km or 25km options
South Coast Challenge

Eastbourne | 25km, 43km, 57km, and 100km options
Claire

Claire shares what she’s gained from volunteering at the Day to Remember events in Glasgow.

Supporting bereaved children and young people

Children and young people grieve just as much as adults but they can show it in different ways. Find out how you can help them and more about child grieving.
Children's understanding of death at different ages

Guidance on children's understanding of death at different ages and stages of development.
Grieving for a child of any age

The agony of losing a child of any age is unparalleled. There is no age or point in time that makes it any easier. No parent expects to face the death of their child and no grandparent expects to lose their grandchild.
When a grandparent dies

The death of a grandparent is often a child or young person’s first encounter with the death of someone important. Parents have a great deal to manage when their own parent or carer dies. There is the grief associated with their own loss, but also the reactions and responses of their children to the death of a grandparent.
Child Bereavement UK training

Child Bereavement UK designs and delivers training for professionals in health and social care, education, the emergency services and the voluntary and corporate sectors, equipping them to provide the best possible care to bereaved families.
Contact us

Contact details for our Helpline, departments and services.
When your baby dies

When a baby lives only a short time or dies before birth due to miscarriage, stillbirth or a painful decision to end the pregnancy, people may assume that the loss is not important. This is simply not the case.
Explaining death and dying to children

Guidance for teachers and parents on talking to children about death and dying,
For adults bereaved as children

How being bereaved as a child can affect your life as an adult and where you can find support.
UK death & bereavement statistics

A parent of children under 18 dies every 20 minutes in the UK; around 26,900 a year.