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Contact us

Immediate bereavement support 

Whether you’re facing the death of someone important, are newly bereaved or have been grieving for some time, you can reach out to Child Bereavement UK whenever you need us.  

Our trained bereavement specialists are available to speak with Monday to Friday, 8am–8pm (excluding bank holidays). 

Whether it’s a one-time conversation or regular support, our bereavement specialists can help you through the tough days, the milestones and everything in between. 

No appointment needed or long wait times, just support when it’s needed.  

Our bereavement specialists are accessible to everyone – whether personally bereaved or supporting someone who is.  

Speak with a bereavement specialist: 

  • By phone – call 0800 02 888 40 

  • By text or WhatsApp – 07418 341 800 (you must be 13 or older to receive support via WhatsApp)

  • By email – [email protected] or use our contact form

  • By live chat – click the ‘Chat with us’ button 

If you would like to get in touch for something other than bereavement support, please use the details below. Our usual office hours are 9am–5pm, Monday to Friday. 


Contacting our teams and departments

If you have an enquiry for the following departments, please email in the first instance. 

Head office

Child Bereavement UK, Conway House, 31-33 Worcester Street, Gloucester, GL1 3AJ

General enquiries

Administration, Human Resources and Finance
Email: [email protected]
Phone: 01242 515 157 

Media enquiries

Child Bereavement UK can provide information, comment and interviews to journalists and press about childhood bereavement.
Email: [email protected]
Phone: 01242 515 157 
Emails are monitored 9am to 5pm, Monday to Friday. For out of hours calls, please use: 07894 204 199

Fundraising and events

Email: [email protected]
Phone: 01242 515 157

Training

Email: [email protected]

Feedback, comments or complaints

Please see our Policies, Terms & Conditions section for full details.
Email: [email protected]
Phone: 01242 515 157

Published: 21st February, 2019

Updated: 12th May, 2026

Author: Robin Ngai

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