We will not tolerate any comments which are offensive, obscene, are defamatory, threatening, abusive, hateful, discriminatory, unintelligible, misleading, for commercial gain, unsupportive of others or inappropriate in any other way. We reserve the right to hide or delete any comments posted on our channels, as well as block or report users if we deem it to be necessary.

We aim to respond to private messages to our social media within 48 hours, but it can take longer if your message is received over the weekend or on public holidays as our channels are only monitored Monday to Friday from 9am to 5pm.

For bereavement support, you can also call our Helpline on 0800 02 888 40, access Live Chat on our website, or email [email protected] between the hours of 9am-5pm, Monday to Friday.

February 2024