Training Terms and Conditions Please ensure that you have read and understood our training terms and conditions before booking on to any of our training. Webinars – up to 1.5 hours All tickets to our webinars are non-refundable. Each ticket is for one person’s individual entry to the webinar. Out of courtesy to all attendees, our aim is for courses to start on time. To reduce disruption, anyone who is more than 15 minutes late will not be admitted into the webinar. Due to the nature of our webinars please note that your audio and video will be disabled automatically but you will still be able to communicate with the trainer using the 'Chat' function in Zoom. Online training Including Core Training, Study Days and Spotlight sessions Payment must be made within 14 days of booking. Booking is not confirmed until payment has been received in full. We will accept cancellation of bookings up to five working days before the training. However, no refund or credit will be given for bookings cancelled less than five days before the training, or for non-attendance. The refund will be for the ticket amount less the Eventbrite booking fee. Unless there are mitigating circumstances such as technical issues at our end, or we have agreed late admittance with you in advance, we are unable to admit latecomers if you are more than 15 minutes late as this can be disruptive for other participants and the trainer. Late attendance is classed as a cancellation and is non-refundable. Please check your Zoom access and IT settings in advance of the event to ensure that you are logged in on time. Details about technical requirements for Zoom can be found on our training frequently asked questions. We cannot accept any responsibility for technical issues that are a result of your own access issues such as poor Wi-Fi or Zoom being blocked within your workplace, so please check in advance. Every person attending must have an individual ticket, even if colleagues are sharing a device. Each ticket is valid for one person’s individual entry to the training. Certificates of attendance will be provided for each individual who attends and completes the full training. To ensure a mixed group of participants, a maximum of five individuals from the same organisation may attend any one training event, unless an exemption is agreed with a member of a training team. You may transfer your place to another individual with at least 1 week’s notice. Responsibility for payment for the training lies with the original booker if transferred to an outside organisation. If access requirements are different to your own, we would need to be informed as soon as possible to ensure these needs are met and any necessary adjustments made. Online training for professionals in education Including Rapid Response and ASK Me Payment must be made within 14 days of booking. Booking is not confirmed until payment has been received in full. We will accept cancellation of bookings up to two working days (Rapid Response) or five working days (all other training) before the training. However, no refund or credit will be given for bookings cancelled less than five days before the training, or for non-attendance. The refund will be for the ticket amount less the Eventbrite booking fee. You may be able to transfer your Rapid Response training session to another date in the following circumstances: You give us a minimum of 2 days before the training is due to take place. The new training date must be within 1 month of when the training was first requested. The training can only be transferred once. Any further need to transfer will not be possible and the training will either need to go ahead be cancelled. The full fee will be payable in either situation. For transfers of other training dates, please see the guidance below. Bespoke training All bespoke training agreed directly with an organisation will be confirmed in writing before the event and agreed by both parties. Payment must be made within 14 days of booking. Booking is not confirmed until payment has been received in full. For in person training - If payment is not received, we reserve the right to make the date available to other organisations. Should travel, accommodation, or other expenses have already been incurred, you will be liable for these costs, which will be invoiced and managed by our finance department under our credit control procedures. For online training - You will receive the link to access the event only after payment has been received and no earlier than 7 days prior to the event. If payment is not received, we the right to make the date available to other organisations. Child Bereavement UK will work with the organisation to ensure that the dates are suitable, but it is the responsibility of the commissioning organisation to fill the course. In the event that there are fewer than six attendees, at the request of the commissioning organisation, we will work to find an alternative date whenever possible. Child Bereavement UK does not allow recording of training sessions. All training is carried out on the Child Bereavement UK Zoom platform or face to face, unless agreed otherwise. In person training and conferences We will accept cancellation of bookings for all in person training and conferences up to 21 days in advance; however, a £25 administration fee will be charged. No refund or credit will be given for bookings cancelled less than 21 days before the training or for non-attendance. All fees must be paid before the date of the training or conference. We reserve the right to change the venue, but alternative venues will be in the local area and appropriate for the purposes of the training. Transfers You may be able to transfer your training to another date in the following circumstances: You give us a minimum of 2 weeks’ notice before the training is due to take place. The new training date must be within 12 months of when the training was first requested. You will be invoiced for any additional costs incurred as a result of this transfer e.g. rearranging travel or accommodation. The training can only be transferred once. Any further need to transfer will not be possible and the training will either need to go ahead or be cancelled. The full fee will be payable in either situation. An administrative fee may also apply. Cancellations Training is non-refundable but you can transfer your training to another date under the terms and conditions. Refunds will not be offered for training sessions that are not attended. In the unlikely event that it is necessary for Child Bereavement UK to cancel training, notice will be given as soon as possible. Rescheduling options will be provided if possible or, if a refund is preferred, a full refund will be sent to the contact details provided upon registration. Child Bereavement UK is not responsible for any additional expenses incurred by individuals or organisations. Contact us Email: [email protected] April 2026 Manage Cookie Preferences